No, our products do not contain nickel. Our product ingredients are prepared with sensitive usage standards in mind.

Our products are made with high-quality materials and, with proper use and care, will help maintain their original appearance for a long time. Natural changes may occur over time depending on usage habits, products they come into contact with, and storage conditions.

Our collections use Majorca pearls and natural pearls, depending on the design. You can find detailed product information on the relevant product page.

Yes, the natural pearls used are certified. Certification information is provided with the relevant product.

All our products are under Bayemeyc warranty. You can find detailed information about the warranty coverage on our relevant pages.

Yes, custom sizes can be ordered for certain products. Please check the product page for availability or contact us.

Product usage instructions can be found on the respective product page. We recommend following these suggestions to extend the lifespan of your product.

Yes, maintenance and support services are available for products whose warranty period has expired. You can find detailed information on our "Maintenance" page.

You can shop as a guest on Bayemeyc.com without registering. However, we recommend creating an account to track your orders through the system, for us to contact you if necessary regarding your order, and for you to receive order status updates.

Yes. The prices you see on Bayemeyc.com include VAT.

Yes. There is a distinction between delivery and billing address on the payment page. You can add the address you wish to send the gift to as the delivery address. This way, the product you want to send as a gift will be sent to the address you specify for delivery.

When placing your order, if you select the gift wrap option separately for each product on the cart page, your orders will arrive gift-wrapped. If you forget to select the option, and your order has not yet been shipped, you can send your request to our contact addresses (support@bayemeyc.com, 0538 592 76 00) and your request will be processed.

When you register on Bayemeyc.com, you will receive periodic updates about opportunities on our site to the email address you provide. Please ensure that the notification option is enabled.

You can pay for your purchases from Bayemeyc.com using a credit card from any bank you choose.

You can pay with debit cards and cash payment (ATM) cards.

We are currently unable to accept cash on delivery orders.

On the payment page, you can benefit from our campaigns by entering your campaign coupon code suitable for the products in your cart into the "Discount Code" field located under the order summary screen and clicking the "Apply" option. Please make sure you see your coupon discount in the order summary discount area.

Yes. By clicking on the Gift Card options below the field where you fill in your credit card information on the payment page, you can use the card you wish and check your balance.

You can examine, experience, and purchase our selected products at our authorized sales points. You can view our current sales points on our "Sales Points" page.

Product availability at our points of sale may vary by location. We recommend contacting us before visiting for a specific product.

Returns and exchanges for purchases made at our points of sale are processed according to the respective store's own procedures. For your online orders, you can carry out return and exchange processes through our website.

We regularly expand our sales network to reach more points with our brand experience. You can follow our current points of sale on our website.

When making a payment, your credit card information is encrypted using 128-bit SSL and automatically transmitted to the bank where payment transactions are processed, and authorization is obtained. During this process, your information is only sent to the bank and is not stored by Bayemeyc Jewelry Mücevherat San. Tic. Ltd. Şti.

 Your credit card information is not stored by Bayemeyc Jewelry Mücevherat San. Tic. Ltd. Şti.

Your personal information provided during membership registration and shopping is stored in accordance with the membership agreement.

Products sold through Bayemeyc.com are limited to store stock. After a customer places an order, the product's stock in stores is checked. For products that cannot be supplied due to being out of stock, the customer is informed and their payment is refunded.

All products you purchase from Bayemeyc.com are delivered to cargo within 1-4 business days. The shipping company will deliver your order to the address you specified between 09:00-18:00 on business days.

Delivery of your orders from Bayemeyc.com is free of charge.

Products you purchase from Bayemeyc.com are delivered via our contracted shipping company, Yurtiçi Kargo.

Currently, Yurtiçi Kargo delivers to the most locations within Turkey.

If your order has not yet been shipped, you can cancel it from your account at My Account > My Orders. You can also email your request to support@bayemeyc.com or call the Bayemeyc Special Customer Relations Line at 0538 592 76 00.

Once your order cancellation request is approved, if payment was taken from your credit card, a refund will be issued to your card. Installment payments will be refunded in installments due to bank processes. As the refund process varies depending on your bank, you can track your refunds by contacting your bank.

If you placed your order as a guest, you can initiate the return process by accessing the return shipping code on the my orders page.

If you placed your order as a registered user of bayemeyc.com through your account, you can access the details of the relevant order on the My Account > My Orders page. If you made the purchase as a guest user, you can track the process from the My Orders page or from the SMS and emails sent regarding your return.

If you placed your order as a registered user of the bayemeyc.com App through your account, you can find the return shipping code in the relevant order details on the My Account > My Orders page; if you made the purchase as a guest user, you can find it on the My Orders page.

If you made your purchase using an installment payment option, your refund will be returned to your card in installments by your bank.

The satisfaction of our valued customers is always our priority. If you wish to return your product, we would be happy to assist you as quickly as possible under the following conditions:

• You can return products that have not exceeded 14 days from the invoice date, whose protective seal has not been opened, whose labels have not been removed, are unused, and are in a resalable condition, along with all their accessories. Returns that do not comply with these conditions will not be accepted and will be sent back to you with shipping costs charged to you. Therefore, we recommend that you try your products as soon as they arrive, in a way that does not cause damage to the product or its labels. You can return those you deem unsuitable to us in the manner specified above.
• You can send your returns free of charge with Yurtiçi Kargo.
• When your return shipment reaches us, you will be notified via e-mail. After the products are checked for compliance with the return conditions, refunds for accepted return requests will be transferred to your bank within 14 business days. Your refund will be processed by your bank according to your payment method; installment purchases will be refunded in installments. You can track the refund process by contacting your bank.

• Invoice date must not be more than 14 days old,
• The product's original packaging must be intact and unopened,
• Product labels, and logos if any, must not be removed,
• The product must be in a resalable condition.

If you wish to exchange products purchased from Bayemeyc.com that have not been altered, we are happy to assist you under the following conditions:

• You can exchange your Bayemeyc products that meet the exchange and return conditions within 14 days from the invoice date, together with your invoice.
• Exchanges can only be made through Bayemeyc online stores. We cannot exchange your Bayemeyc.com products at our Boutique stores. You can exchange or return your Bayemeyc.com products that meet the return conditions with any product from our Bayemeyc online stores.
• Products purchased from our Strategic Business Partners cannot be exchanged.
• Your legal rights regarding products found to be defective due to sales or not meeting the stated quality, other than returns and exchanges, are reserved.

Refunds for approved returns are submitted to your bank within 14 business days to be credited back to the card used for payment, or are refunded using the same payment method used for the original purchase. While it generally takes 1-3 business days for refunds to appear on credit cards, this process may take longer for debit cards. Please note that the refund process is entirely dependent on your bank, and Bayemeyc.com cannot interfere with bank procedures. Refunds for products purchased in installments will be processed in installments, as per bank regulations.